Thursday 24 September 2020
Home      All news      Contact us      RSS     
reliefweb - 1 month ago

The UNHCR Helpline Service: Jordan - July 2020

Countries: Iraq, Jordan, Sudan, Yemen Source: UN High Commissioner for Refugees Please refer to the attached Infographic. UNHCR Jordan has one of the largest refugee helplines in the world, answering over 300,000 calls per month. Since its inception in 2008, staff on the helpline have responded to over 9 million calls, to date. The system uses Interactive Voice Response (IVR) technology, where automated information is delivered on key topics, while 11 dedicated staff are available for more complex and emergency calls.


Latest News
Hashtags:   

UNHCR

 | 

Helpline

 | 

Service

 | 

Jordan

 | 

Sources